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We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Shipping is free on your 1st return for any order. You must use the shipping label we provide (See "How to start a return?" section for details), then send back and postmark the package within 15 days from the purchase date.
  • After you have already returned items from an order but would like to make additional returns for additional items, you must do so within 15 days of the purchase date. There are two ways: 
  • ① you can use the shipping label we provided and pay a $ 8.99 shipping fee , which will be deducted from your refund.
  • ② you can use your own shipping method and at your own cost.

How to start a return?

To start a return, you can contact us at cs@QuFitz.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

or,

  • Sign into your QuFitz account.
  • Find the order in My Orders, click the "Return Item" button.
  • Select the item(s) you would like to return, indicate the reason, and submit.
  • Print the return label and securely tape it on the outside of your return package.
  • Call the post office to arrange a collection or drop off at your nearest post office.
Note: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 15 days from the purchase date. (See "Important Notice" section for details)

*Our shipping label only works if you are shipping within the US.

 

How to find the generated return label?
Find the returned order in “My Orders” → Click “Order Details” → Click “Return & Refund Record” in the top right corner → Click “View” to download.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as Food, Flowers, or Plants), custom products (such as special orders or personalized items), personal care goods (such as Beauty products) and bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies and accessories. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at cs@QuFitz.com.